Refund policy

Refund Policy

At MANVÉRA, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You have 25 days from the date of delivery to report an issue and request a return. Please contact us as early as possible within this window, as processing time is required.

What Is Eligible for Return or Refund

To keep our prices fair and our promises reliable, returns and refunds are available for the following situations:

- The item arrived damaged or defective

- You received the wrong item

- Your order did not arrive (non-delivery), confirmed by tracking

Please note: due to the nature of our curated, made-to-order fulfillment process, we are unable to accept returns for reasons such as change of mind. We encourage you to review product details and images carefully before ordering.

How to Start a Return

Contact us at manveraoffical@gmail.com with your order number, a description of the issue, and clear photos or a short video showing the problem. This helps us resolve your case as quickly as possible.

Refunds

Once your return request is reviewed and approved, your refund will be processed to your original payment method within 5-7 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

Sale items and gift cards are final sale and not e